Help
Answers to common questions. Can’t find yours? Email hello@getbraggy.com.
Getting started
What does braggy do?
It turns what your customers say (reviews, messages, emails) into posts you can share. braggy picks the best line from each piece of praise, never changes the customer’s words, and makes a branded image and a caption for Instagram, LinkedIn, Facebook or X.
How do I get started?
Sign up free with your email or Google; no card needed. A short setup follows: your business name, one piece of praise, and whether you can share it. About a minute later, your first brag is ready.
What does it cost?
braggy is free to start: 1 brand, 10 brags a month, and 50 pieces of praise. Solo ($29 a month) and Team ($49) remove the limits; see pricing for what each includes.
Signing in
How do I sign in?
Enter your email and we send a 6-digit code and a sign-in link; use either. Both expire after 15 minutes. You can also add a password in Settings → Account if you’d rather type one.
The sign-in email hasn’t arrived
Check your spam or promotions folder, and that the address is right. After 30 seconds you can press Resend; the newest code works, and so does an earlier one while it’s still valid. It comes from hello@mail.getbraggy.com.
Why am I asked to verify I’m human?
A Cloudflare check keeps bots out of sign-up. Usually it’s invisible; now and then (often in a private window or a new browser) it asks you to tick a box, next to the button you pressed. Tick it and what you asked for carries on. The demo doesn’t ask.
Praise
How do I add praise?
Use the Add praise box at the top of the Praise page. It has five ways in:
- Paste reviews, DMs or emails; leave a blank line between each one.
- Screenshots of reviews, DMs or texts: we read the words, you check them, and the images aren't kept.
- Email: forward praise to your brand's own braggy address and it's added for you.
- CSV, for example an export of your Google or Yelp reviews or a spreadsheet.
- Testimonial: one a customer wrote and approved, used word for word with their name, role and company.
To get new praise, open Ask for praise on the same page: your form’s link and QR code, where customers write in their own words and give you permission to share, and a message to send them.
What does “Needs permission” mean?
braggy only makes brags from praise you’re allowed to share: a public review, or a message where the customer agreed to be quoted. For anything else, open it and, under Can you share it?, choose “Public review” or “They said yes”. Praise from your form always comes with permission.
On a Google review, “Ask the reviewer” gives you a short reply to post under the review, asking if you can share it. braggy doesn’t send it or contact anyone. When they say yes, choose “They said yes” and their name can show on the brag.
Can I use reviews from Yelp, Trustpilot or Tripadvisor?
Yes. Pick the site under From when you paste or check a screenshot. Each site has its own rules for quoting its reviews in marketing:
- Yelp asks you to use only its Recommended reviews, keep their original wording and context, show the reviewer’s Yelp name and the review date, say “via Yelp” and, online, link to the review or your Yelp page (Yelp brand guidelines).
- Trustpilot lets only businesses on a paid Trustpilot plan show its reviews in marketing. Quote exactly, show the review date, the star rating and Trustpilot’s name and logo, and use the reviewer’s name only with their documented permission, or anonymise the quote (Trustpilot brand guidelines).
- Tripadvisor’s rules, written for its partners, ask for the quote in quotation marks, the review date and credit to Tripadvisor (Tripadvisor display requirements).
braggy hides the reviewer’s name unless you choose to show it on the card. Cards show the star rating, but not the review date, a link or the site’s logo, so add those in your post where a site asks for them. These are the sites’ rules as we read them, not legal advice: check the current version before you post.
Are people’s names shown?
Praise you add shows no name (“Happy customer”, or “A Google review” when it came from a review site). A name appears only once the customer has said you can share it and you choose to show it. Praise from your form shows the name the customer chose: their first name and initial unless they picked otherwise. Other people mentioned in a quote are replaced with “the team”, and under Names to always hide (on a quote, or in Add praise) you can list team names that never show.
Can I act on lots of praise at once?
Yes: tick the praise you want and a bar appears to make brags from all of it, set permission or hide it. A search box appears once a brand has a few pieces of praise.
Getting more praise
How does braggy know who visited?
Connect Square in Settings → Connections (the workspace owner can). braggy brings in the customers from your last 30 days of sales and bookings, then each new one as they pay. It keeps only what asking needs: their name, email or phone, when they last came, and whether they told Square they don’t want marketing. Not what they bought or what they paid. You’ll find them under Customers. Square is the only point of sale braggy works with for now. Disconnecting removes the customers it brought in.
How does asking customers for praise work?
On Customers, the owner turns on Ask for praise automatically and picks when: two hours after a visit, the next day, or two days after. braggy then emails each customer once, from “your business via braggy”, between 9am and 7pm in your time zone, with your ask message and your praise form, plus one reminder a few days later if they haven’t answered. Replies come to the owner. Nobody is asked about a visit more than two weeks old, or again within 90 days unless they came back, and nobody who opted out of marketing in Square. To change the message, open Ask for praise on the Praise page. What they send lands in Praise for you to look at, like any other.
How do I stop braggy emailing a customer?
Press Don’t ask beside them on Customers. Every ask also has a Stop asking me link for the customer. Either way, braggy never asks that email address again for any of your brands, even if you reconnect Square. To stop asking everyone, turn off Ask for praise automatically.
What does “Email didn’t arrive” mean?
The customer’s email provider turned the ask away for good: usually an old or mistyped address. braggy won’t email that address again, so it isn’t sent a reminder. If they give you a new address, update it in Square and they can be asked after their next visit.
Can my staff add praise customers tell them?
Yes. On Team, add the people who talk to your customers. Each gets their own link (copy it or show its QR code) to add what customers say from their phone, with no account. What they add waits in Praise for you to check, marked with who added it; nothing is posted. The owner adds and removes people, and removing someone turns their link off straight away.
What is the brag board?
A page of your best praise, with a link of its own (like getbraggy.com/board/your-business) to share or add to your website. You choose what goes on it from Praise, and visitors can add their own praise from it. It opens up once 5 pieces of praise are ready to show, and comes with Solo and Team. Turn it on or off under Brag board.
Brags
How do I make and share a brag?
Press Make a brag on a piece of praise. In the editor you can change the headline, the caption, the style (Bold, Review card or Minimal) and the size. Then either post it from there with Post it (once your Facebook Page and Instagram account are connected, under Connections), or Download PNG and Copy caption and post it yourself, anywhere. braggy only posts when you press Post. Once a brag is up, its tile under Brags and its editor show where it’s posted, with a link to each post. If a post is deleted on Facebook or Instagram, braggy marks it removed. The owner, or whoever posted it, can delete a post from the editor.
Which size should I use?
Feed post (4:5) fills the most room in Instagram, Facebook and LinkedIn feeds; Square (1:1) works everywhere; Story or Reel (9:16) is for Stories and Reels. Choosing where you’re posting rewrites the caption for that platform and switches to its best size (Feed post for Instagram, Facebook and LinkedIn, Square for X); a Story stays a Story.
I’ve run out of brags this month
The meter in the sidebar (in the account menu on a phone) shows how many you’ve made. The count resets on the 1st (UTC); everything you’ve made stays available to download.
What’s the Monday email?
Each Monday morning, in your time zone, the workspace owner gets one email with a brag already made from the best new praise you can share, and a button to open it in braggy and post it. If praise is only waiting for your approval, it says how many instead. No new praise, no email. Turn it off from the link in the email, or in Settings → Account.
Can braggy remind us when to post?
Yes. On Schedule, pick the days you post and a time. Then plan a brag for each of those days over the next two weeks, one at a time or with Fill, which uses the brags you have ready. On the day, at that time in your workspace’s time zone, braggy tells your team it’s time to post that brag. Posting is still yours to do. A brag that’s waiting for the owner’s OK can be planned too, and says so.
How do I change how my brags look?
Open Settings, then Brand kit: name, handle, logo, colours, font and caption voice. The card beside the form shows your latest brag with the changes before you save.
Workspace and account
Can my team use it too?
Yes. In Settings → General, invite teammates by email as an editor (works with brands, praise and brags) or an owner (also manages the workspace and billing).
Can I use braggy from Claude, ChatGPT or another AI app?
Yes. In Settings → Account, under AI apps, copy braggy’s address and add it as a custom connector in Claude, ChatGPT, Cursor or another app that supports one (for Claude Code there’s a line to paste). The app sends you to braggy to sign in and pick the workspace it can use, and you allow or deny it.
Then you can ask it in your own words. It can list your brands and praise, find the best praise to brag about, make a brag (it gets the image and caption back, with a link to edit it in braggy) and, for owners, add a team link. It does what you can do in that workspace, with the same limits, and it always uses your customers’ exact words. It never posts anything. Disconnect it any time in the same place, and it stops working straight away.
How do I export or delete my data?
In Settings → Data, download everything braggy holds about you as one file; owners can also export the whole workspace. To delete your account and the workspaces you own, use Settings → Account → Delete account; it can’t be undone. See the privacy policy for what we keep and why.
Still stuck?
If braggy isn’t loading or something stopped working, check the status page first: it shows whether the site and app are up.
Email hello@getbraggy.com, or use Send feedback in the app’s account menu: it includes the page you’re on, which helps us help you.